You can return items that you have purchased online to our store for an exchange or refund, but we do need to ask you to present proof of purchase, ideally your tax invoice. If you cannot get to our Brisbane store you’re welcome to email us at firstname.lastname@example.org and we will arrange for your item to be collected for return.
On receipt of the goods we will assess the items and determine whether a refund or exchange will be offered. Refunds will be issued in the same form of tender used at the time of purchase, therefore if you paid for your online order through PayPal, you will be asked to present the card associated with your PayPal account.
If you’ve requested an exchange of a product that you’ve purchased online, we’ll do our best to fulfill your request, however please note that this is subject to stock availability.
We also reserve the right to charge you for any postage or transport costs incurred for returns, should a refund or exchange be declined or if you’ve changed your mind. Please read the Terms and Conditions on the back of your tax invoice before proceeding.
If you have any questions please call us on 1300 666 552 Monday-Friday 9am-5pm and, Saturday 9am-3pm or email us at email@example.com.
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We implement preventative hygiene in our Warehouse Showroom and Delivery Truck so that No Virus will find a home with us. Everything from Eftpos machines and pens, to keyboards chairs and desks are sanitised after each transaction.
We still offer same day delivery on most of our stock and will make individual delivery arrangements to suit you while maintaining safe practices as a priority.
We offer to take photos instead of signatures on deliveries and continue to email invoices as usual.
Having a small number of staff and a large Warehouse Showroom means maintaining social distancing is made easy. For the first time ever, we are grateful Not to have an air-conditioning system! There’s always a silver lining if you look for it ; )
So please support this small family business, we’ve been around for 40 yrs. and with your support we will continue to deliver great prices on great products.
Cheers, Darryl and Cheryl Hartley.